Job Title Bookings Advisor
Reporting To Service Manager
Main Purpose of Job To take, and to actively prospect, for service bookings.
To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
To carry out daily preparation for the following day, ensuring all resources are available.
To plan and organise the use of loan cars, collections and other added value services.
To carry out the duties of a Service Advisor when required.
Detailed Responsibilities I. To make customer bookings and plan customer arrival times (where possible) following the QMA Process and a. Gain all relevant information from customer using questioning techniques b. Promote appropriate added value services c. Promote additional sales opportunities d. To establish customers onward travel arrangements and offer Service Loan Car facility or courtesy transport following the established QMA processes.
II. Load the Workshop accurately using the Reservation System, providing detailed information on faults, issues, requirements and payment details.
III. To ensure all service bookings, problems and date are accurate and up to date on all systems prior to customers arrival.
IV. To ensure the cash control is updated daily
V. To ensure loans cars are kept prepared and accessible for customers
Limits of Authority i. Not to exceed capacity workshop in schedules such as to endanger customer goodwill.
ii. Not to authorise additional work unless approved by the customer on both price and for return of vehicle.
iii. Not to agree discounts, guarantee and goodwill claims outside agreed policies without approval of the Service Manager.
iv. Not to release vehicles without obtaining payment, or confirming Account Status
To apply please email your CV to firstname.lastname@example.org